Our Property Management Team relocated in 2015 from Guildford to our Alton office, as their continued growth lead to the need for bigger offices. Our dedicated team of Property Managers, Lettings Accounts and Lettings Administrators focus their efforts on building strong relationships with all our landlords, tenants and contractors, along with delivering an effective and efficient service at all levels.
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Hannah has worked in Property Management and Lettings Support since 2006. Her experience includes managing national contracts alongside local residential lettings, HMOs, multi-lets and high-volume portfolio landlords (both UK based and oversees).
Hannah oversees the Lettings Support Team, with focus on providing a seemless and outstanding service. This ranges from process support at the start of a tenancy through to the ongoing relationships we develop with our landlords and tenants. She is passionate about providing a supportive and comprehensive service to all customers, including advice and support on legislative matters, and to ensure smooth steps throughout the various stages of a tenancy.
In her spare time she enjoys hiking up mountins and walking with her dogs.
Having worked in the industry for over 10 years, Denise has a wealth of experience and knowledge in every aspect of lettings and property management. Denise works closely with Hannah to ensure the Property Management and Lettings Admin team are able to build a strong working relationship with our landlords, tenants and contractors.
Claire has worked for Bourne for just over 3 years and manages our ever growing lettings accounts department. Claire works hard to support both tenants and landlords to ensure a smooth running of their accounts.
Matt has worked for Bourne since April 2016, having
gained property management experience in the private lettings sector while
working for a charity for 11 years. Matt is now keenly focused on providing
strong support for Bourne's landlords and tenants. He enjoys spending his
leisure time with family and has a keen interest in football.
Dianne joined Bourne in July 2017 as a property manager, having gained an abundant experience dealing with and organising contractors previously.
Following her work for a maintenance and engineering magazine for 9 years, she was
seeking a greater challenge and looking to expand her customer care skills. In her spare time, she likes to travel to
new places and spending time with her family, including her trusty dog.
Charlotte joined Bourne in 2017, having worked customer
service & facilities management since 2013. Charlotte has a keen interest
in animals, owning a small menagerie including cats, dragons and a parrot.
Gemma started her career in lettings in a training
position early in 2017 and it quickly became apparent to Gemma that her interest
lay in property management. She joined Bourne in 2017 as Assistant
to the Property Management team, with a view to learning and gaining experience
in all areas of property management, including legislation, with a view to progressing to become a Property Manager. In her spare time Gemma enjoys off roading in her
4x4 & crocheting.
Julie has worked for Bourne since April 2016, having
worked in the property industry since the 1990’s. Working as a Property
Inspector since 2008, Julie loves to help landlords and tenants wherever
possible, which she easily achieves with her bubbly, friendly personality.
During her spare time she loves walking with her dogs.
Lauren joined Bourne in 2017 as a Lettings Administrator,
having worked in the estate agency industry since 2015. Her previous work
experience was as a journalist & blogger, and she is a very keen writer in the process
of writing her first novel during her spare time.
Jo has worked in customer service and accounts roles for a number of years, and joined the busy Lettings Accounts Team in 2015. Jo works closely with the Lettings and Property Management Teams to provide a fast and accurate service to Bourne's Landlords and Tenants across all the branches.
Sheila has been in property management since 2010, gaining extensive experience within the rental sector, focusing on providing landlords and tenant with a smooth and professional service. Sheila has also been involved in the refurbishment of over 60 properties so is highly experienced in managing various aspects of property maintenance, repair and refurbishment. In her spare time she enjoys gardening DIY and spending time with her family.
On Thursday 11th January I was delighted to present to the entire company at our Annual Awards Evening and Conference. It provides me with a rare platform to meet all our staff at once and to review the challenges, successes and results achieved over the past 12 month, whilst recognising the top achievers within the Company.
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