Phil Spencer Announces Bourne Estate Agents as a 'TOP AGENT IN THE UK FOR CUSTOMER SERVICE'.
Bourne Estate Agents wins multiple awards at the 21st ESTAS Awards, the most prestigious awards in the UK property sector
The South East based agency Bourne received the ‘Best in County’ for Surrey along with ‘Best in Postcode’ awards in both Godalming & Alton, plus Silver Award for best Estate Agents Woking at the prestigious ESTAS Customer Service Awards 2024 sponsored by Reapit & PayProp. The winners were announced by the country’s favourite TV property presenter Phil Spencer at the Grosvenor House in London in front of 1,000 of the UK’s top property professionals.
The awards, which this year celebrated their 21st anniversary, are powered by The ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on service ratings from homemovers who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “The ESTAS is a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can time and time again to their clients. You’ve all been incredibly brave with your businesses, by joining our community you’ve declared your intentions to provide the highest standards of service and you’re prepared to prove it.”
Estate and letting agents were recognised in regions and counties around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in the UK in sales and lettings.
Simon Brown, Founder of The ESTAS said “Moving house is one of the most stressful experiences we all have to deal with in life so finding the right agent to guide you through the journey is vital. At The ESTAS we put the spotlight on those firms that really are delivering the best customer service in the property sector. The results are based purely on verified customer reviews so the winners really have been judged by the people that matter!”
Reapit and Payrop, support The ESTAS as Headline Partners. Neil Cobbold, Commercial Director said, “We’re extremely proud to be the headline partners for The ESTAS, because it’s all about recognising the fantastic work happening across the property industry. Celebrating those who go above and beyond for their customers really resonates with us at Reapit and PayProp, as we’re committed to empowering firms to succeed, many congratulations to Bourne Estate Agents.”
Christian Howes, Managing Director of Bourne said
“We are incredibly excited to be recognised in this year’s ESTAS awards, for the best local Estate Agency Surrey, the Silver Award for best Estate Agents in Woking and best in postcode winner for Estate Agents in Alton and Estate Agents in Godalming. This recognition is especially meaningful because it’s based on feedback from our customers, who are the true judges of our performance. Providing exceptional customer service is something we take very seriously; we’ve always prided ourselves on delivering a personal, tailored experience, and this acknowledgment demonstrates we’re fulfilling that promise.”
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We are the fastest growing locally based estate agents in the Home Counties
We have 11 branches. 8 estate agents in Surrey and 3 estate agents in Hampshire:
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
For more information contact The ESTAS Group on 01892 610245/610398.