Tenant Fees & Terms

We believe in being completely transparent regarding our fees – so you can manage the cost effectively and don’t have to worry about any hidden charges along the way.

The rules for how fees will be charged for Assured Shorthold Tenancies (AST) are different to how fees will be charged for Non-Housing Act Tenancies (NHA). All our fees and charges are shown including VAT.


Default fees & charges

Holding deposit – Equivalent to one weeks’ rent, this will reserve the property for 14 days to allow the relevant paperwork and referencing (including Right to Rent) for the tenancy to be completed.  It will be retained if you withdraw your application or fail the referencing process (which includes providing false/misleading information) or fail to complete the tenancy agreement.

Your statutory right is to receive the holding deposit back after 15 calendar days if the tenancy agreements are not executed, unless its agreed that you are happy to extend the time these monies are held.

This will be put towards your first rent due on completion of the tenancy.

Any specially negotiated clauses agreed after the tenancy agreement is signed – Up to £50, or any reasonable costs incurred if these are higher than £50

Deposit: annual rent less than £100,000 – Equivalent to five weeks’ rent

Deposit: annual rent £100,000 or more – Equivalent to six weeks’ rent

Change of sharer – Up to £50 for one reference and a new tenancy agreement, or any reasonable costs incurred if these are higher than £50

Early termination – All costs, fees and charges incurred by the landlord for allowing early termination including the agent’s existing or re-letting fees

Stamp Duty Land Tax – Payable on tenancies where the rent (for the whole time a tenant stays in the property) exceeds £125,000

Default fees and charges

Late, unpaid, returned rent payments – If rent is more than fourteen calendar days late, a charge of 3% above the Bank of England base will be applied to each day the payment is outstanding.

Lost keys – Any cost for the replacement of keys, fobs, security devices or associated items which have been lost, damaged or broken

Client money protection (CMP) provided by RICS: rics.org/clientmoneyprotectionscheme
Ombudsman services provided by PRS: theprs.co.uk/contactus

For more information on our services, download the latest edition of our ‘Tenants Guide’

Please note that lettings agents are required by law to publish on their websites information for potential tenants about relevant fees, redress schemes and client money protection schemes (including the names of those schemes). Relevant fees must also be published on third party websites, such as Rightmove. For properties to rent in England, details of the agent’s membership of any redress scheme and client money protection scheme must also be published with their fees on Rightmove. It is the agent’s responsibility to ensure that all relevant information is provided to Rightmove and is up to date and accurate. If the relevant information does not appear here, the agent may have included it within the property description.